Say Hello to
Unlimited

It’s super easy to get started with Unlimited. You can expect to be submitting tasks within 48 hours (Monday to Friday) once you have had your introduction call. Book a call with our team today and get started with Unlimited.

Payment is taken automatically on the 1st of each month for the total cost of your monthly subscription plan. If your payment fails we will automatically try to retake it. If we are unable to take payment your subscription and your task queue will be paused. If you sign up during a monthly billing period we will prorate your first payment based on how many days are left in the month.

We try to keep meetings to a minimum at KIJO. We want to focus our time on what we are good at and deliver excellent design & development for you. Any time spent meeting is time which could be spent creating. We encourage asynchronous communication through Asana, our project management software.

Asana is our chosen project management platform. We use Asana to create and share all the tasks we are working on. All clients receive access to their Asana task queue where they can add comments, speak with the KIJO team and update the priority of their task queue.

All of your tasks are listed in Asana and then sorted by priority order. You can add an Unlimited amount of tasks to your queue and the KIJO team will work through them in the assigned priority order.

View & update the priority of your tasks and the team will work on the next high priority tasks once the task they are working on is complete. You can alter the priority order of your tasks at any time. We have task list templates for all the types of projects we work upon and you are free to use these if you wish.

Feedback is provided directly in Asana for each task. Feedback can also be added to any designs shared with you in Marvel.

Yes! We will provide an unlimited amount of revisions to all the work we create for you. We won’t stop until you are happy.

We aim to turn around tasks within 1 to 3 business days on average. However this depends on a number of factors: 

1. How complex is the task
   The more complex the task then the longer it will take and simpler tasks will be quicker. Web development tasks take longer and you can expect these to be turned around in 3 – 4 business days Monday to Friday. We will break down all complex tasks into smaller tasks which can be completed within these timescales. 

Your review and approval
Our team will work on one request at a time so once a task is approved our team will move onto the next task in your queue. If our team is still working on revisions for your current task or you delay providing feedback to us then this will prevent us working on the next items in your queue.

All the work we create is yours to keep and we can provide original files for all your work upon request.

Cancelling or pausing your unlimited subscription plan is easy, just simply fill out a cancel / pause form that can be found in Asana at least 14 days before the start of your next month and we will cancel or pause your subscription.

To re-start your subscription please email Hello@KIJO.agency with your company name and the package you wish to restart with and we will restart your subscription within 48 hours of receiving your 1st month’s payment.

Yes. Our subscription covers you for unlimited brands. One subscription can be used for multiple businesses. However keep in mind that we will only work on one item in your queue at a time.

No. We don’t outsource your work, our team work for KIJO directly and are UK based.

Yes. Our experienced web designers can design you a website and will work with you to decide what pages you need. Each page will be a separate task in your queue. We don’t provide written copy, photography or videos but we can recommend some good agencies who can. 

We will build your website using the WordPress Elementor page builder.

Yes, no problem. We are happy to support agencies and freelancers who need additional expertise for a fixed monthly fee.